Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 4min
The Importance of Non-Verbal Communication
04:23 • 4min
How to Retain Information in Conflict
08:32 • 3min
The Importance of Silence in an Emotional Bomb
11:20 • 2min
How to Answer a Question
13:02 • 2min
How to Respond to Emotional Statements
14:40 • 2min
The Power of Curious Questioning
17:02 • 4min
The Importance of Hope in the ICU
21:20 • 5min
The Importance of Communication in Trauma Reform Care
26:41 • 3min
The Importance of Communication in Family Conferences
29:48 • 4min
How to Use the Interpreter in Family Meetings
33:24 • 4min