How to Retain Information in Conflict

Emotional data is having an understanding of reading the room. It's also around keeping in mind that when patients and families do come in, it's quite often in a state of shock or distress. So we need to be mindful of how much information to share at that time. A study found palliative care specialists had better conflict resolution skills because they focused on relationship building statements compared to intensivists that focused on task focus statements.