Lenny's Podcast: Product | Growth | Career

How to build a cult-like brand | Laura Modi (Bobbie)

114 snips
Apr 13, 2023
Laura Modi, CEO and co-founder of Bobbie, shares her unique journey as a leader in the infant formula industry. She reveals pivotal lessons from her time at Airbnb, emphasizing the importance of culture and personal connections. Modi discusses prioritizing existing customers during the formula shortage and the balance between rapid growth and sustainable practices. She highlights the creativity that comes from naivete, innovative hiring strategies, and the vital role of branding in building a successful direct-to-consumer business.
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ANECDOTE

Airbnb Journey

  • Laura Modi's work at Airbnb spanned various areas, from customer service and vendor management to leading European office consolidation.
  • Her most impactful role was Director of Hospitality, focusing on the host community, Airbnb's true "product".
INSIGHT

Hosts as Product

  • Airbnb's product is its hosts; the platform's success hinges on prioritizing their needs.
  • Focusing on tools for hosts, rather than just bookings, drives growth organically.
ADVICE

Culture Building

  • Build a strong culture by prioritizing personal connections alongside professional ones.
  • Balance personal care with avoiding excessive familial expectations in the workplace.
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