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The EntreLeadership Podcast
#405: Chick-fil-A’s Competitive Advantage with David Salyers
Dec 14, 2020
Former vice president of marketing, growth and hospitality at Chick-fil-A, David Salyers, reveals the company's competitive advantage: their culture. He shares behind-the-scenes look at leadership principles that guide Chick-fil-A and made it a multibillion-dollar company. Topics include hiring, team building, finding a mentor, and the importance of humble leadership and passion.
01:25:43
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Quick takeaways
- Chick-fil-A's success is based on creating a culture of being rich and prioritizing getting better over getting bigger.
- Chick-fil-A prioritized the growth and development of their employees, attracting top talent driven by something meaningful.
Deep dives
Focusing on Growth vs. Being Rich
Chick-fil-A's success was not based on chasing growth, but on creating a culture of being rich. Instead of focusing solely on getting bigger, Chick-fil-A prioritized getting better. By focusing on providing value and enriching the lives of their employees, customers, suppliers, and communities, Chick-fil-A saw long-term success and surpassing their competitors, such as Boston Market.
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