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3min chapter
#405: Chick-fil-A’s Competitive Advantage with David Salyers
The EntreLeadership Podcast
Creating Employee Passion and Addressing Customer Pain Points
This chapter explores the correlation between employee passion and customer satisfaction, emphasizing the need for employees to deliver on what is advertised. It also discusses the impact of COVID-19 on businesses and encourages them to address customer pain points for added value.
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