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The Customer Experience Podcast
271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
Oct 31, 2023
Angela Alea, President and Chief Revenue Officer at LASSO, discusses the importance of providing value and genuine care in customer interactions. Topics include measuring success, making consumers feel cared for, and building positive relationships. The podcast also explores customer-centric approaches, personalization in sales and marketing, managing revenue teams, and the significance of feeling special.
50:28
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Quick takeaways
- Focusing on customer experience leads to internal alignment, desired outcomes, and exceeding customer expectations.
- A great customer experience is defined by making the customer feel understood, genuinely cared for, and ensuring an easy and stress-free experience.
Deep dives
Creating a Better Customer Experience
The podcast episode emphasizes the importance of creating a better experience for customers. The speaker discusses how focusing on customer experience can lead to internal alignment, desired outcomes, and exceeding customer expectations.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode