271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
The Customer Experience Podcast
The Importance of Personalization and Genuine Care in Customer Interactions
This chapter discusses the significance of understanding customers' specific needs and practices, as well as the shift from operating models to a more human-centered approach in sales, marketing, and customer service. It emphasizes the value of maintaining a human presence in customer interactions, even in the age of automation and AI.
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