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271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea

The Customer Experience Podcast

CHAPTER

Building a Customer-Centric Approach

This chapter explores the importance of removing friction and making customers feel understood and cared for. It highlights the alignment between customer experience, chief revenue officer, and revenue operations, emphasizing the need for seamless teamwork. The chapter also discusses the role of customer intimacy in product development and the balance between qualitative and quantitative customer feedback.

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