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23min chapter
271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea
The Customer Experience Podcast
Building a Customer-Centric Approach
This chapter explores the importance of removing friction and making customers feel understood and cared for. It highlights the alignment between customer experience, chief revenue officer, and revenue operations, emphasizing the need for seamless teamwork. The chapter also discusses the role of customer intimacy in product development and the balance between qualitative and quantitative customer feedback.
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