How I Built This with Guy Raz How I Built Resilience: Luke Holden and Ben Conniff of Luke's Lobster
Sep 3, 2020
Luke Holden and Ben Conniff, the co-founders of Luke's Lobster, share their journey through the challenges of the COVID-19 pandemic. They candidly discuss the tough decisions they faced, including laying off staff and closing restaurants. This dynamic duo highlights their swift pivot to e-commerce and their commitment to supporting local fishermen. They also explore the evolving seafood market, emphasizing innovation and collaboration as key to sustainability in these turbulent times.
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COVID's Impact on Luke's Lobster
- Luke Holden and Ben Conniff had to take drastic measures when the pandemic hit.
- They closed restaurants, laid off 300 employees, and shut down their processing plant.
Transparent Communication
- Communicate transparently with your employees during a crisis.
- Explain the reasons behind difficult decisions to build trust.
Broader Community Impact
- Luke's Lobster's team understands their role in the larger seafood ecosystem.
- Their actions affect not just the company, but also fishermen and the entire industry.