Scott Berkun, author of "Why Design is Hard," dives into the intricate challenges designers face in a business context. He discusses 'gravity problems'—unsolvable issues that require savvy navigation through organizational hurdles. Berkun emphasizes the importance of curiosity as a superpower for building relationships and enhancing influence. He debunks the myth of the 'eureka moment,' highlighting the complex execution behind impactful designs. With AI's rise, he urges designers to advocate for their value and maintain a human-centered approach to innovation.
Designers often overestimate their understanding of complex organizational contexts, leading to misguided assumptions about effective design solutions.
Cultivating curiosity enables designers to build relationships and influence decisions, transforming their role from executors to strategic collaborators.
Deep dives
The Controversy of Logo Redesigns
The discussion focuses on the recent Jaguar rebrand controversy, highlighting the trend of designers creating unsolicited logo redesigns online. This behavior reflects a widespread assumption among designers that they know the context and challenges faced by others, leading them to believe that they could deliver better results in a short period. However, this perspective neglects the complexity of design work and the multiple factors that influence decision-making within established companies. The conversation illustrates a dangerous hubris, as designers often fail to recognize the constraints and political dynamics inherent in professional design projects.
Understanding Gravity Problems in Design
The concept of gravity problems is introduced as enduring challenges in design that are not easily solvable but need to be accepted. Designers often face significant frustrations in their roles, yet the focus should be on utilizing creative skills to address these persistent issues constructively. By reframing these gravity problems, designers can channel their energies into actionable strategies rather than merely complaining about their circumstances. This approach encourages a shift in mindset, urging designers to apply their creativity to navigate and mitigate these frustrations.
The Importance of Business Context
Designers are encouraged to understand the business context of their work, as this awareness can significantly enhance their influence within organizations. By acknowledging that bad design can still generate profit and that design is often viewed as a liability, designers can better frame their arguments and advocate for their value. This understanding helps bridge the gap between design and business objectives, allowing designers to align their work with broader organizational goals. Overall, developing a curiosity about the business side fosters collaboration and opens doors for designers to contribute meaningfully beyond their traditional roles.
Curiosity as a Designer's Superpower
Curiosity is emphasized as a vital superpower for designers, allowing them to build relationships and gain influence within their organizations. By engaging with coworkers to understand their challenges and perspectives, designers can position themselves as valuable allies and facilitators of ideas. This relational approach to design not only enhances communication but also cultivates an environment where ideas can flourish and receive greater recognition. Ultimately, fostering curiosity transforms the designer's role from merely creating deliverables to actively participating in the decision-making process and influencing organizational outcomes.
In this episode of the AIGA Design Podcast, hosts Lee-Sean Huang and Giulia Donatello and guest Scott Berkun, author of Why Design is Hard, discuss the complexities of design, touching on themes such as the challenges designers face, the importance of understanding business contexts, and the role of curiosity as a superpower. We explore the concept of 'gravity problems' in design, emphasizing the need for designers to navigate organizational politics and influence effectively. The conversation also explores the myths surrounding design, the evolving identity of designers in the workplace, and the impact of AI on the future of design.
Takeaways
Designers often assume they know better without understanding the context.
Gravity problems are unsolvable issues that designers must learn to navigate.
Understanding the business context can enhance a designer's influence.
Curiosity is a vital skill for designers to build relationships.
Designers should focus on the value they bring beyond aesthetics.
The myth of the 'eureka moment' oversimplifies the design process.
Designers can influence decisions by visualizing problems and solutions.
Career paths should prioritize fulfilling work over job titles.
AI will change the design landscape, but human oversight remains essential.
Building trust and relationships is crucial for designers to succeed.