Sell Playbook: How To Ask Discovery Questions To Uncover Business Problems (Nick & Armand)
May 28, 2024
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Sales experts Nick and Armand discuss the importance of asking deep discovery questions to uncover business problems in sales calls. They highlight the 'Situation Problem Impact' framework and stress the value of building trust with prospects through genuine conversations rather than interrogation.
Use vertical questions to avoid surface level interrogation and uncover deeper meanings.
Build trust by framing questions in a conversational manner and positioning yourself as an advisor.
Deep dives
Importance of Structuring a Discovery Call Effectively
Structuring and managing the 22 minutes of a 30-minute discovery call can significantly impact your success as a salesperson. To be successful in sales, managing and running these interactions effectively is crucial. The podcast delves into the keys to a successful discovery call, outlining philosophies behind a good discovery call.
Framework for Uncovering Problems Through Questions
The podcast introduces the Situation-Problem-Impact framework to uncover problems through questions. By understanding the prospect's world situation, identifying problems, and highlighting the impact of these problems, sales professionals can effectively guide the conversation and steer towards valuable insights.
Making Discovery Conversational, Not Interrogative
The episode emphasizes the importance of making discovery feel like a conversation, not an interrogation. It discusses the significance of asking questions that build on one another and avoiding bombarding prospects with numerous unrelated questions. By employing vertical questioning techniques, salespersons can deepen their understanding through meaningful dialogues.
Positioning as an Advisor in Sales Interactions
The podcast stresses the need for prospects to see sellers as advisors, not adversaries, fostering trust and open communication. By allowing prospects to arrive at their conclusions and avoiding salesy, cringy questions, sales professionals can establish themselves as trustworthy allies. Positioning as an advisor leads to better information sharing and progression in sales opportunities.