Product Ops Podcast

S2 E5: Creating Transparency with Pendo

Jun 9, 2022

56:20

Creator website

AI Chapters

Episode notes

Introduction

2min

Christine, Rick, Adam, and Christine on the Product Ops Podcast

2min

Rick Cadlak: Technical Writing Manager at Pendo

2min

How to Be a Product Operational Manager at Pendo

2min

Pendo's Product Operations Team Is a Critical Team

4min

The Three Areas of Focus in Pendo

2min

The Product Management Umbrella

1min

How to Scale Your Product Ops Team

3min

The Challenges of Product Operations at Pendo

3min

10.

Pendo's Product Dilemma Helped Us Create Transparency

3min

11.

How to Increase Transparency With the Product Org and the Risk of the Business

2min

12.

How to Partner With Your Product Manager to Drive Transparency in the Company

2min

13.

Pendo's Challenges With Scale

4min

14.

The Importance of Understanding Pendo's Product Usage Data

2min

15.

How to Measure Success in Your Team

2min

16.

How Rick Tracks Success in Pendo

2min

17.

The Challenges of Building a Product Management Team

4min

18.

The Importance of Documentation in Product Development

3min

19.

How Documentation Can Help Product Managers Reduce Noise and Requests

2min

20.

How to Scale a Product Ops Team

2min

21.

How to Nail the Basics of Product Content

2min

22.

The Importance of Staying Flexible in Product Operations

4min

23.

How to Be a Successful Product Ops Leader

2min

Christine Itwaru (Head of Product Ops), Rick Kadlac (Lead Product Ops Manager) and Adam Siegel (Manager, Technical Writing) from Pendo join me for the fifth episode of Season 2 of POP. We find out how Christine and her experienced team are creating company wide transparency around building, shipping and using products. We deep dive on the following challenges:
1. Focusing on the right things to tackle first
2. Establishing guardrails for your own product usage
3. Building trust in order to drive a collaborative knowledge base initiative

Listen in for some practical insights from a leading Product Ops team who "wrote the book" on Product Ops (The Rise of Product Ops)!