Craig Groeschel Leadership Podcast Q&A: Chip Heath, The Power of Moments
Dec 19, 2018
Chip Heath, co-author of The Power of Moments, discusses with Craig the importance of creating impactful moments in personal and business settings. They explore the power of shared purpose in organizations, the value of recognition, and the significance of breaking away from routine to cultivate memorable experiences.
AI Snips
Chapters
Transcript
Episode notes
Memorable Onboarding
- Leverage transitions, like a new employee's first day, to create memorable moments.
- Simple gestures, like a welcome message, a personalized beverage, and a CEO email, can foster a sense of belonging and purpose.
Celebrating Transitions
- Transitions, like becoming a manager, offer opportunities for memorable moments.
- Consider a symbolic gesture, like presenting a whistle, to signify the shift to a coaching role.
Apple's Sensory Experience
- Apple enhances customer experience through sensory details, such as their product packaging.
- The premium feel of the box creates a "peak moment," despite the minimal added cost.