The chapter explores the importance of creating unique and memorable moments in everyday experiences, both personally and in business settings. It discusses how impactful experiences, transitions, and peaks can significantly influence memories and relationships. Examples from various contexts illustrate how thoughtful and engaging moments can lead to lasting impressions and meaningful connections.
Some experiences create more of an impact than others. In this episode, The Power of Moments co-author Chip Heath discusses with Craig how to leverage crucial moments to improve culture, delight customers, and create a shared purpose among your s...