This chapter explores the significance of acknowledging and appreciating others through small gestures, drawing examples from personal and professional interactions. The 'Golden Banana' award anecdote from Hewlett Packard illustrates how a spontaneous act of recognition can evolve into a symbol of gratitude and acknowledgment.
Some experiences create more of an impact than others. In this episode, The Power of Moments co-author Chip Heath discusses with Craig how to leverage crucial moments to improve culture, delight customers, and create a shared purpose among your s...