Craig Rochelle and Chip Heath discuss the psychology of decision-making and organizational behavior in Heath's new book, 'The Power of Moments'. Rochelle praises the impact of the book on him and expresses his enthusiasm for its insights.
Some experiences create more of an impact than others. In this episode, The Power of Moments co-author Chip Heath discusses with Craig how to leverage crucial moments to improve culture, delight customers, and create a shared purpose among your s...