The chapter explores the significance of generating impactful moments in personal and organizational settings, emphasizing the necessity to break away from routine and standardization. It discusses the barriers faced in creating peak experiences, advocating for intentional actions to spark creativity and establish memorable experiences.
Some experiences create more of an impact than others. In this episode, The Power of Moments co-author Chip Heath discusses with Craig how to leverage crucial moments to improve culture, delight customers, and create a shared purpose among your s...