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Hey Salespeople

Radical Transparency Between Sellers and Prospects with Kyle Norton

Sep 16, 2021
Kyle Norton, Head of Revenue for Canada at Shopify, champions radical transparency in sales, advocating for open communication between sellers and prospects. He discusses how early disclosure of product shortcomings can enhance trust and expedite deal cycles. The conversation dives into the concept of 'off-ramping' deals, emphasizing the need for sales leaders to assess deal viability clearly. Norton also highlights the shift from rigid to adaptable sales strategies, stressing genuine engagement with clients to build meaningful relationships.
21:16

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Quick takeaways

  • Radical transparency fosters trust by encouraging salespeople to openly discuss product strengths and weaknesses, ensuring clear customer expectations.
  • Implementing off-ramping allows sales reps to assess deal viability, promoting thoughtful decision-making and strengthening vendor-customer relationships.

Deep dives

Radical Transparency in Sales

Radical transparency is crucial for fostering genuine relationships between salespeople and customers. By openly discussing the strengths and weaknesses of their products and competitors, sales professionals can build trust with potential buyers. For instance, rather than concealing product deficiencies, it's more beneficial to acknowledge them early in the sales cycle. This approach not only clarifies expectations but also helps sales representatives filter out unsuitable deals, leading to a more efficient and honest selling process.

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