TED Talks Daily Sunday Pick: How to change your workplace | WorkLife with Adam Grant
Nov 3, 2024
Hubert Jolie, a turnaround expert who revived Best Buy, Dan Heath, co-author of "Switch" exploring change management, and Emily Dia, a transformative teacher, discuss how to catalyze change in the workplace and education. They dive into the emotional aspects of motivation, emphasize clear communication to overcome resistance, and share inspiring stories like a Texas anti-litter campaign. Emily reveals her methods in the Modern Classrooms Project, showcasing how manageable actions can lead to significant educational reforms.
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Misdiagnosing Change
- Surgeons tried to fix patient dissatisfaction by training staff to smile more.
- This misdiagnosed the real issues of poor care and long wait times.
The Glove Shrine
- John Stegner used a glove shrine to demonstrate cost discrepancies to executives.
- This visualized the need for centralized purchasing, leading to quick approval.
Emotional Persuasion
- Don't rely solely on data to persuade; evoke emotional responses.
- Connect with people's feelings to make them receptive to change.
