Sunday Pick: How to change your workplace | WorkLife with Adam Grant
TED Talks Daily
Revitalizing Best Buy: A Turnaround Journey
This chapter explores the challenges Best Buy faced around 2012, including competition and internal complacency, while highlighting the importance of transformative leadership. It emphasizes the value of recognizing organizational strengths, individual coaching, and compassionate customer service as pivotal for positive change. A poignant story of employee creativity illustrates how a supportive and empowered workforce can lead to remarkable customer experiences.
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