Tamsen Webster, a messaging expert and author, explores the art of unforgettable communication. She emphasizes building understanding before seeking agreement, revealing how storytelling connects us while addressing polarization challenges. Tamsen discusses the evolution of narratives in a tech-driven world and critiques oversimplified character portrayals. With her insights, she advocates for deeper conversations, balancing emotional resonance and rationality to foster genuine dialogue and lasting change.
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insights INSIGHT
Story Structure
Stories have a fundamental structure based on how our brains process cause and effect.
While story inputs and contexts change, core structure remains consistent due to brain wiring.
insights INSIGHT
Story Effectiveness
Stories work because they're how our brains make sense of information, satisfying a need for cause-and-effect.
However, stories fail when seen as manipulative or when they clash with core audience beliefs.
insights INSIGHT
Stories as Arguments
Stories are arguments built upon underlying principles and beliefs.
If your audience disagrees with these principles, even a perfect story won't change their thinking.
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This book by Tamsen Webster provides a step-by-step process to make big ideas compelling and actionable. It introduces the concept of the 'Red Thread,' which is the throughline that connects an idea to the audience's problems and solutions, making it tangible and actionable. The book helps readers build a story around their idea using elements such as Goal, Problem, Truth, Change, and Action. This approach is designed to guide audiences through the maze of ideas and options, inspiring them to take action. Webster draws from her extensive experience in marketing, TEDx events, and working with major organizations to provide practical strategies for delivering memorable presentations, keynotes, marketing campaigns, and more.
Say What They Can't Unhear
The 9 Principles of Lasting Change
Tamsen Webster
This book by Tamsen Webster focuses on creating lasting change in organizations, markets, and individual lives. It introduces nine 'persuasion proverbs' that outline the behavioral, cognitive, and psychological principles necessary for sustained action. Webster challenges conventional change management methods and offers a powerful alternative to standard tactics of influence and persuasion. The book is designed to help leaders transform lukewarm prospects into passionate believers by aligning their approach with the forces that sustain change, rather than relying on manipulative or short-term strategies.
Indivisible
Denise Hamilton
Welcome to episode #964 of Six Pixels of Separation - The ThinkersOne Podcast.
Tamsen Webster is an expert of messaging and an architect of transformative communication. Over her 25-year career, Tamsen has helped leaders, from Harvard Medical School to Fidelity Investments, craft messages that don’t just resonate - they stick, long after the words are spoken. Her latest book, Say What They Can't Unhear - The 9 Principles of Lasting Change (she is also the author of Find Your Red Thread), is a guide to creating messages so compelling, they can’t be ignored. In our conversation, we explored her fresh take on persuasion, focusing on building understanding before asking for agreement - a concept so simple yet often overlooked. Tamsen revealed why storytelling still works (hint: our brains are wired for it) but also why it sometimes fails, especially when the story doesn’t align with the audience’s core beliefs. Her approach, rooted in science and steeped in empathy, pushes us to find common ground - not by oversimplifying the message, but by connecting with deeply held truths. Our dialogue covered everything from the evolution of storytelling to the resurgence of Socratic discourse in modern conversations, and even how polarization impacts how we communicate. But what struck me most was her ability to balance the rational with the emotional, showing that truly effective messaging requires both. Tamsen’s insights go beyond the typical “problem-solution” framework, offering a model that encourages dialogue, understanding, and long-term engagement. If you’ve ever struggled to present a big idea or faced resistance when trying to spark change, this episode is a masterclass in how to say what others can’t unhear. Enjoy the conversation...
This week's music: David Usher 'St. Lawrence River'.
Chapters:
(00:00) - Introduction to Tamsen Webster and Her Work. (01:53) - The Evolution of Storytelling. (05:36) - Understanding the Structure of Stories. (07:59) - Why Stories Sometimes Fail. (10:06) - The Impact of Polarization on Storytelling. (12:25) - Beliefs and Their Role in Storytelling. (17:54) - Finding Common Ground in Communication. (20:35) - The Importance of Understanding in Persuasion. (24:56) - Permission Persuasion: A New Approach. (26:55) - Character Development in Storytelling. (30:48) - The Shift in Storytelling Techniques. (35:43) - Excavating Beliefs for Better Communication. (37:50) - Understanding Cause and Effect in Communication. (40:00) - The Challenge of New Ideas in a Saturated Market. (42:59) - The Importance of Long-Term Engagement. (45:53) - Exploring the Depth of Storytelling. (48:51) - The Return of Socratic Discourse. (53:09) - Bridging the Gap Between Rational and Emotional Understanding.
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