Something You Should Know

How to Change What’s Not Working & Why Time Seems to Speed Up and Slow Down

20 snips
Jan 2, 2025
Dan Heath, a speaker and writer focused on organizational change, joins alongside Steve Taylor, a psychology lecturer and author exploring the perception of time. They discuss how organizations often cling to outdated practices and strategies for initiating effective change. Heath shares insights on identifying 'leverage points' to break free from complacency. Taylor dives into the fascinating topic of time perception, revealing how our experiences can stretch or compress time, especially during intense moments like accidents or thrilling events.
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ADVICE

Minimize Germs on Airplanes

  • Rethink how you board the aircraft to minimize close contact with others.
  • Board last or stand back from the line to reduce exposure to germs.
ANECDOTE

Hospital Receiving Area Inefficiency

  • Northwestern Memorial Hospital's receiving area took three days to deliver packages internally.
  • An outsider improved delivery times by identifying and fixing systemic inefficiencies.
INSIGHT

Systems Designed for Current Results

  • Systems are perfectly designed to produce their current results, even if inefficient.
  • Recognizing this helps identify areas for improvement and change.
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