9min chapter

Something You Should Know cover image

How to Change What’s Not Working & Why Time Seems to Speed Up and Slow Down

Something You Should Know

CHAPTER

Revitalizing Stagnant Systems

This chapter explores employee indifference in bureaucratic workplaces, particularly in government settings, and the need for external catalysts to inspire change. Using a hospital's package handling inefficiencies as a case study, it emphasizes the importance of rethinking operational models and leveraging improvement opportunities to enhance overall efficiency.

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