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How to Change What’s Not Working & Why Time Seems to Speed Up and Slow Down

Something You Should Know

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Revitalizing Stagnant Systems

This chapter explores employee indifference in bureaucratic workplaces, particularly in government settings, and the need for external catalysts to inspire change. Using a hospital's package handling inefficiencies as a case study, it emphasizes the importance of rethinking operational models and leveraging improvement opportunities to enhance overall efficiency.

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