#303: How to Do Crazy Good Turns -- Frank Blake

1

Introduction

00:00 • 5min

2

Building to Scratch by Frank Blake

04:56 • 5min

3

How Did Your Mother's Birthday Come to an End?

10:21 • 2min

4

Politics Fascinates You

11:55 • 2min

5

How Did You End Up With This Combination of Strong Legal Background and Ability to Manage Amidst Uncertainty?

13:54 • 2min

6

How Did You Decide to Leave the Law Firm?

16:21 • 2min

7

Home Depot, Home Depot and Home Depot - What's the Story?

17:59 • 4min

8

Jack New Trot - What's It All About?

22:20 • 4min

9

The Inverted Pyramid

25:58 • 2min

10

You Get What You Measure

28:04 • 5min

11

Having a Great Customer Service Culture

33:28 • 2min

12

What Makes a Good Customer Service Story?

35:19 • 3min

13

How Did You Measure Sales?

38:36 • 2min

14

Do You Think They Should Sell the Bes?

40:50 • 2min

15

Is It Possible to Run a Conglomerate?

42:35 • 5min

16

How Do You Measure Your Net Promoter Score?

47:26 • 2min

17

How Do You Deal With Your Back Problems?

49:33 • 5min

18

The Anxiety of Everyday at Home Depot

54:07 • 4min

19

How Long Does a Prayer Last?

58:10 • 2min

20

Are There Certain Categories That Pop Up More Than Others?

59:56 • 2min

21

Home Depot

01:01:53 • 2min

22

The Invert Pyramid of Customer Service

01:04:01 • 4min

23

You Accepted Accountability

01:07:43 • 3min

24

The Data Breach at Home Depot

01:11:12 • 2min

25

Do You Have a Favorite Failure?

01:13:06 • 4min

26

How to Deal With Your Worries

01:17:21 • 2min

27

How to Stop Worrying and Start Living by La Carrie Aganta Saaits

01:19:11 • 2min

28

What Advice Would You Give to Your Successor at Home Depot?

01:21:24 • 2min

29

What's Your Favorite Story?

01:23:32 • 3min

30

Are You Keeping Your Mind Occupied?

01:26:13 • 3min

31

How Are You Working on Being Generous?

01:28:50 • 2min

32

Are There Any Particular Books You Would Recommend?

01:31:03 • 2min

33

Is Cultural Amnesia a Business?

01:33:27 • 2min

34

Do You Give This to People to Encourage Them to Do Things With the Expectation of Facing That Type of Blowback?

01:35:14 • 2min

35

How Do You Choose Books?

01:37:14 • 2min

36

The 15 Best Books I Read in Two Thousand 17

01:38:57 • 2min

37

What I Learned From Teaching History

01:40:44 • 2min

38

Is There Any Particular Historical Figure in the Us?

01:43:03 • 2min

39

The Only Blessings You Own Are the Ones You Share

01:44:34 • 3min

40

Why Didn't You Create It?

01:47:28 • 3min

41

Five Bullet Friday

01:50:27 • 5min