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#303: How to Do Crazy Good Turns -- Frank Blake

The Tim Ferriss Show

CHAPTER

Having a Great Customer Service Culture

There's actually a process for recognition. So that i hope the better store managers were recognizing every single story that they forwarded on to the district and were making a celebration with their associates in that store. Same with the districts and same with the regent, so that it reinforced itself. It's why, as they say, the people just should spend time thinking about what they're recognizing and celebrating. They should do it intentionally. They should have a process around it. Because, you know, we talk a lot about company culture, but that's what really sets the culture. It's what everybody is saying. You want to know, you want to see the story. Ant to see what

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