Chris Risdon on Service Design

Chris Risdon, a Senior Staff Designer at eBay and co-author of 'Orchestrating Experiences,' dives into the importance of service design in today's tech landscape. He explains how service design enhances user experiences across various channels, particularly as AI changes the game. The conversation covers the complexity of service ecosystems, the need for cohesive orchestration in user interactions, and the rising expectations from users in an information-rich world. Chris also shares insights on navigating challenges within the field.