This chapter examines the intricacies of designing service ecosystems, particularly focusing on the role of AI in enhancing customer interactions. It highlights how technology reshapes service design practices and alleviates professional burdens, using examples like drive-through orders and airport information systems.
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/