This chapter explores the critical role of providing timely and accurate information to users, particularly in the context of rising expectations due to AI advancements. It also highlights the importance of cohesive service experiences and discusses personal initiatives like self-publishing as avenues for collaboration and networking.
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/