Navigating Service Design Complexity

This chapter explores the intricacies of user experience within service design, focusing on the roles and challenges faced by service designers across various industries. It highlights the need for cohesive orchestration of user interactions, addressing the limitations posed by organizational silos and the contrasting approaches between the US and Europe. The discussion advocates for a balanced integration of service design within product organizations to enhance holistic user experiences amidst the evolving landscape influenced by the pandemic and AI.