This chapter explores the intricacies of user experience within service design, focusing on the roles and challenges faced by service designers across various industries. It highlights the need for cohesive orchestration of user interactions, addressing the limitations posed by organizational silos and the contrasting approaches between the US and Europe. The discussion advocates for a balanced integration of service design within product organizations to enhance holistic user experiences amidst the evolving landscape influenced by the pandemic and AI.
Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.
See full show notes at:
https://theinformed.life/2024/08/25/episode-147-chris-risdon/