Beyond UX Design

Stop pitching, start listening: A framework for influence with Stefan Tyler's 5-15-5 Framework

Apr 10, 2025
Stefon Towler, founder of Insight and Innovate, dives into his innovative 5-15-5 framework that enhances stakeholder relationships. He reveals how understanding decision-makers' true priorities can turn resistance into support. Stefon shares strategies for crafting messages that resonate across different levels, transforming surface-level presentations into meaningful collaborations. The conversation also touches on the importance of empathy in design and the challenges of creative burnout, offering practical insights for effective stakeholder engagement.
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ANECDOTE

Stefan's UX Journey

  • Stefan Towler was inspired by IDEO's shopping cart redesign, leading him to UX.
  • He worked at Seek, helping companies understand customers and build marketing strategies.
INSIGHT

Design Doesn't Speak for Itself

  • Designers often mistakenly believe their work speaks for itself.
  • Understanding stakeholders is crucial for selling design ideas effectively.
ADVICE

The 5-15-5 Method

  • Use the 5-15-5 method: interview five people, identify 15 themes, and craft five messages.
  • This helps transition from discovery to action and informed decision-making.
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