MARKETING MEDICINE SERIES 👨🏼‍⚕️| Legacy Marketing Platforms with Jasper Martens | Episode 2
Nov 13, 2024
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Jasper Martens, CMO at PensionBee, shares insights from his 15 years in financial marketing. He discusses the importance of identifying and replacing outdated marketing software that doesn't serve your team. Jasper emphasizes the benefits of AI capabilities and the reality behind seamless integration. He also delves into navigating challenges during software transitions and the necessity of a unified source of truth for effective data integration. His recommendations provide valuable guidance for marketers looking to optimize their tools and strategies.
Updating outdated marketing software is essential for resolving team frustrations and maximizing productivity through better integration and data usage.
Understanding the importance of effective communication and stakeholder engagement is critical for successful migration and implementation of new marketing tools.
Deep dives
Challenges of Outdated Marketing Software
Outdated marketing software often leads to significant frustration among marketers due to various pain points. One major issue is the disconnect between marketing teams and the actual software, making it difficult for leaders to diagnose problems effectively. Additionally, the overwhelming amount of marketing jargon, such as 'AI-powered' features, can cloud judgment and create confusion when assessing new tools. As a result, marketers face challenges in prioritizing upgrades or migrations since outdated solutions may still be perceived as adequate by leadership, despite their shortcomings.
Overcoming Technical Bottlenecks
Technical bottlenecks arise when marketing software requires advanced engineering resources, hindering a team's productivity. Marketers may struggle with understanding how to integrate new tools with existing systems, leading to delays and inefficiencies. The experience of companies like PensionBee illustrates the importance of having the right specialists involved in the integration process to ease the transition. Furthermore, a lack of knowledge among team members about the necessary technical integrations can compound these issues, resulting in stalled projects and frustrated personnel.
Data Integration and Its Importance
Seamless data integration is crucial for effective marketing, yet many platforms fail to deliver on their promises. A unified source of truth, such as a centralized database, is essential for ensuring that all data is accurately captured and maintained. Proper integrations can enhance marketing strategies by allowing easy access to user data that supports personalized messaging and targeted campaigns. When marketers can rely on accurate data without the complications of managing multiple disconnected systems, they can significantly improve engagement and overall effectiveness.
Navigating the Migration Process
The migration to new software requires careful planning and promotion within an organization to minimize disruption. It is essential for marketers to effectively communicate the benefits of the new system to gain buy-in from leadership and other teams. Engaging stakeholders across the organization helps align priorities and ensures that migration projects are seen as valuable rather than burdensome. By successfully integrating a new tool with a phased approach and careful coordination, companies can reduce operational interruptions and maintain productivity during the transition.
I don’t know who needs to hear this, but you can definitely get rid of a marketing platform that isn’t serving you anymore.
In this Marketing Medicine episode, I set down with Jasper Martens, CMO at PensionBee, about understanding the problems your team might have with tools. What should you look for in software? Should it include AI capabilities?
Also, what really IS seamless integration and what’s the truth behind it? Jasper tells us his perspective and where he thinks it’s headed.
Iterable is an AI-powered cross-channel marketing platform that brings together real-time customer data and the ability to create experiences to activate customers across channels (such as email, SMS, in-app, web, and OTT) in record time—we help 1000+ brands like Redfin, Priceline, Asana, and Morning Brew deliver joyful experiences with harmonized, individualized and dynamic communications at scale. All in one platform.
Like this episode? Visit iterable.com/tmm for additional videos and resources we've prescribed to help relieve your pain points.