The AI in Business Podcast The Future of Customer Support in Agentic and Business Intelligence AI - with Alex Khoroshchak of CoSupport AI
Jan 13, 2025
In this discussion, Alex Khoroshchak, CEO of CoSupport AI, dives into the role of AI in transforming customer support for large businesses. He shares insights on overcoming hurdles in AI integration and emphasizes the importance of strategic change management. The conversation explores how AI serves not just as a cost-saving tool but as a significant source of data-driven insights. Alex also discusses the exciting evolution of agentic systems, which are set to revolutionize interactions in customer service, particularly within the tech and retail sectors.
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AI Adoption Challenges
- AI adoption in customer service faces two key challenges: hesitation due to its perceived complexity and the organizational shift required.
- Companies are hesitant to implement AI in customer support due to its sensitivity and potential for errors, despite human error being more frequent.
Unlocking Business Intelligence
- AI in customer support offers cost savings and improved customer experience but also unlocks broader business intelligence.
- CoSupport BI converts customer interactions into actionable insights, enabling data-driven product development and strategic decision-making.
CoSupport BI Example
- CoSupport BI can quickly analyze customer feedback to identify top requested features.
- This eliminates the time-consuming manual process of tagging and analyzing conversations, enabling faster product development based on customer needs.