In this discussion, Alex Khoroshchak, CEO of CoSupport AI, dives into the role of AI in transforming customer support for large businesses. He shares insights on overcoming hurdles in AI integration and emphasizes the importance of strategic change management. The conversation explores how AI serves not just as a cost-saving tool but as a significant source of data-driven insights. Alex also discusses the exciting evolution of agentic systems, which are set to revolutionize interactions in customer service, particularly within the tech and retail sectors.