Millionaire University

208. From Plumbing Tech to CEO: John Wilson on Scaling a $26M Home Service Company

Dec 4, 2024

John Wilson, owner of Wilson Plumbing, Heating, and Cooling, transformed his family’s plumbing business into a $26 million enterprise. He shares his journey of overcoming growth plateaus and the significance of targeted customer focus. John discusses the power of acquisitions for scaling and the potential of franchising as a growth strategy. He emphasizes the need for operational simplicity to boost profitability and the importance of building a strong team culture. His insights are invaluable for anyone in the trades or service-based industries.

52:43

Episode guests

John Wilson

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Episode notes

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Quick takeaways

John Wilson's transformative journey from a small plumbing company to a $26 million enterprise emphasizes the importance of strategic growth through acquisitions and reinvestment.

Recognizing and navigating growth plateaus is crucial, as each stage requires proactive hiring and operational systematization for sustained progress.

Establishing a strong company culture based on respect and competitive compensation not only retains employees but also enhances overall customer service quality.

Deep dives

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Intro

2min

From Plumbing to Prosperity

13min

The Ambitious Journey to Business Growth

4min

Navigating Growth and Profitability

12min

Understanding Customer Targeting in Business Dynamics

3min

Harnessing Niche Marketing for Business Growth

14min

Targeting Success: Dominating Niche Markets in Home Services

3min

Want to build a business in the trades? In this episode, host Brien Gearin chats with John Wilson, owner of Wilson Plumbing, Heating, and Cooling — a $26 million home service company on a mission to reach $100 million. John shares his journey from taking over his family’s small plumbing business at 23 to scaling it into a multi-million dollar enterprise through acquisitions, reinvestment, and strategic growth. You'll hear actionable advice on navigating growth plateaus, the importance of choosing a target customer, and how simplifying service offerings can lead to greater profitability and efficiency. John also opens up about the challenges of leading a multi-trade business and the potential of franchising as a growth strategy. Whether you're in the trades or scaling any service-based business, this episode is packed with insights for entrepreneurs at all stages!