The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Intercom on Product: Our manifesto for next-generation customer service
Mar 2, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13
Introduction
00:00 • 2min
The Future of Business Will Be Relationship Based, Right?
01:46 • 4min
Is AI Overhyped Right Now?
06:12 • 3min
Is There a Generational Shift?
09:32 • 2min
The Next 10 Years of Customer Service
11:31 • 4min
The Value Chain of Customer Satisfaction and Engagement
15:36 • 2min
I'd Like to Prefer to the Bots Quicker
17:18 • 3min
Using Google Search for the First Time
20:35 • 3min
I Think It's Inevitable
23:07 • 1min
Is There a Future for AI in Business?
24:36 • 2min
What's the Difference Between SMS and Messages?
26:21 • 1min
Orchestration Is a Big Thing in Customer Service Teams
27:49 • 2min
Is It Possible or Practically Infeasible?
30:06 • 2min