The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom on Product: Our manifesto for next-generation customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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What's the Difference Between SMS and Messages?

I think like just probably some Marshall McPewany type theory that's like new messaging channels, they don't like to kill off or ones they just kind of sit on top of the innocence. So, you know, these will persist, but it will very much be conversational. Then you also just other thing about like urgency and emotion, I think is when people reach for the phone. Like this thing is blowing up, we need to talk,. We need to actually use more than like words, we needto like use intonation or, youknow, whatever is sympathetic tones. Yeah.

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