Intercom on Product: Our manifesto for next-generation customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Orchestration Is a Big Thing in Customer Service Teams
The idea of automation post human proactive and reactive conversational hand on the channel needs to be connected by a single platform. I think it's going to be a huge new emergent job in customer service teams. You have things like a conversation designer. So orchestrations can be really big. And to do orchestration really well, you kind of need the things in the one tool.
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