The Thriving Dentist Show

Seven Steps for a Remarkable New Patient Experience

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Nov 27, 2019
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ANECDOTE

Remarkable Patient Experience Boosts Revenue

  • Gary Tackus shares how developing a remarkable new patient experience turned a $2 million practice into a $3 million one.
  • They improved the practice by 50% solely by changing the new patient experience.
ADVICE

Engage Patients With Office Tour

  • Start the new patient experience with a guided office tour to impress and inform without being salesy.
  • Highlight key office features, team members, and services to build comfort and trust.
ADVICE

Use 7 Essential Interview Questions

  • Use seven tested interview questions to learn each new patient's dental story efficiently.
  • These questions build rapport and reveal important patient history in about five minutes.
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