How to Build a Patient Experience Into Your Practice

Nairn: I mean, me 90% of the time, it's going to be cleaning. I want my teeth clean. So we do that as part of that new patient experience, but we do it very strategically. And we also do a doctor exam, and we do the records that are required as well. We're able to give patients what they want by this two-hour appointment. Nairn: It's not easy to build this into your practice; you can notice it in our views.