348 - How to Offer (and Sell) Conversion Rate Optimization with Leigh Scott
Oct 14, 2024
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Leigh Scott, founder of zainatain.com, brings her expertise in conversion rate optimization (CRO) to the forefront. She discusses the misconception that clients want just a pretty website, stressing that they seek effective sales machines. Topics include mapping client sales funnels, defining micro and macro goals, and measuring common CRO metrics. Leigh shares strategic practices for improving conversion rates, emphasizing the importance of ongoing client relationships and tailored CRO roadmaps to drive business growth. A must-listen for web designers!
Conversion Rate Optimization (CRO) is essential for transforming a website into a reliable sales machine that meets business goals.
Mapping customer journeys and optimizing all entry touchpoints is critical for enhancing user experience and increasing conversion rates.
Building trust through transparency, social proof, and personalized content fosters strong relationships with clients, leading to higher conversion success.
Deep dives
Introduction of New Podcast Playlists
The episode discusses the recent addition of new podcast playlists designed for web designers, covering essential topics such as accessibility, self-care, and content marketing. These curated playlists aim to provide tailored listening experiences to support individuals on their web design journey. Each playlist hosts hundreds of episodes that cater to specific interests and needs, making them valuable resources for both beginners and experienced professionals. Listeners are encouraged to explore these playlists on the podcast's website to enhance their skills and stay updated on relevant subjects.
Understanding Conversion Rate Optimization (CRO)
Conversion Rate Optimization (CRO) is emphasized as a critical component for assessing the effectiveness of web design in achieving business goals. The speaker highlights that it's about optimizing the website experience to ensure visitors can achieve their objectives while aligning with the business's aims. The conversation underscores the importance of analyzing data and customer behaviors to make informed changes that enhance conversion rates. It elaborates that successful CRO requires understanding micro and macro goals, establishing data-driven strategies, and consistent testing.
The Importance of Mapping Customer Journeys
A significant insight shared in the episode is the necessity of mapping customer journeys beyond just focusing on the homepage. The discussion points out that visitors often enter a website through various pages, driven by different motivations, so it's essential to create conversion paths for those entry points. This approach ensures that each customer touchpoint is optimized for conversion, regardless of how they arrive at the site. Recognizing where customers land allows for tailored optimization strategies that guide them through their intended experiences.
Establishing Clear Business Goals
The episode highlights the significance of setting clear business goals as a foundation for effective conversion strategies. While businesses may have multiple objectives, it’s crucial to focus on one primary goal that serves as a driving force behind decision-making. The ability to break down macro goals into manageable micro goals helps in strategizing and optimizing the customer journey more effectively. Clients are encouraged to define their ultimate revenue or lead goals, allowing web designers to craft strategic pathways that align with desired outcomes.
Building Trust and Relationships for Better Conversions
An essential point made in the episode is the necessity of building trust and relationships with potential customers for successful conversions. Strategies such as social proof, clear communication, and engaging storytelling are emphasized as effective ways to foster trust. The discussion asserts that a web designer's ability to convey transparency and relatability can significantly enhance customer relationships, ultimately leading to a higher likelihood of conversions. Continuous engagement through personalized content and good user experiences can cultivate long-term loyalty from clients.
Clients don’t really want a pretty website…they want a 24/7 sales machine.
You work hard creating beautiful designs that are built solid and have intentional messaging and copy…but how do you know all that work is paying off for your client?
How do you measure results?
How do you keep your clients coming back for ongoing work over and over again?
Well, at the end of the day…one of the best ways is to offer some sort of CRO (Conversion Rate Optimization) as a service.
But I’m sure you have a lot of questions on how to do this practically and how to sell it to clients so I can’t think of anyone better to dig into this topic with than Leigh Scott, a conversion rate optimization specialist.
As the founder of zainatain.com, a design and conversion consulting company, this is her bread and butter.
We get into the weeds on this one including:
Mapping out sales funnels for clients
Micro goals vs macro goals
Common CRO metrics
Creating a CRO roadmap for clients
Selling result-based CRO services
A big thanks to Leigh for opening up her playbook on this one!
If you want to learn more about CRO, she’s the next industry expert who’s doing a live training in my community Web Designer Pro! If you’re catching this the week it comes out, you can join Pro and watch her presentation live, otherwise when you join, the replay with all links and resources will be available for rewatch on-demand for you.
And be sure to check out the show notes for this page which has all the links and resources mentioned at joshhall.co/348
View all Web Design Business Podcasts with show notes and full transcriptions at: https://joshhall.co/podcast
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