WTF is nearbound? (With Jill Rowley, GTM Advisor at Stage 2 Capital)
Jan 18, 2024
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Jill Rowley, GTM Advisor at Stage 2 Capital, discusses Nearbound and its benefits, emphasizing the importance of relationships with existing customers. They explore the evolution of marketing automation, buyer behavior, and the concept of social selling. The podcast also touches on the demand waterfall, partner-led motion, unlocking customer data, and the components of Nearbound like partnerships and communities.
Nearbound is a strategy that focuses on leveraging ecosystem partnerships, communities, and relationships to nurture long-term customer acquisition, retention, and expansion.
Nearbound enables deeper account penetration, trust-building, collaboration with partners, and optimization of resource allocation for customer acquisition.
Deep dives
Introducing Jill Rowley and her expertise in B2B SaaS
Jill Rowley is a GTM advisor at Stage 2 Capital and has a wealth of experience in B2B SaaS. She has worked at prestigious companies like Salesforce, Eloqua, Oracle, and Marketo. Throughout her career, Jill has emerged as a thought leader, particularly in marketing automation and social selling. She highlights the importance of being a subject matter expert by actually doing the thing she talks about, rather than just reading books and attending events.
Discovering new market opportunities through nearbound
Nearbound is described as a strategy that goes beyond traditional outbound and inbound methods. It emphasizes a surround strategy by identifying who surrounds the customer and influences their buying decisions. The focus is on leveraging ecosystem partnerships, communities, and relationships to penetrate accounts and nurture long-term customer acquisition, retention, and expansion. Nearbound aims to foster collaboration, co-marketing, co-selling, and leveraging third-party influence to create better customer experiences and drive organic growth. It also highlights the importance of understanding the customer's ecosystem and building strong partner relationships.
The role of data in operationalizing partnerships
One of the challenges in partnerships has been the lack of mechanization and operationalization. However, new tools like Reveal are changing that by offering a CRM for partnership professionals. These tools facilitate the comparison of CRM data between partners, allowing for a holistic view of joint customers and opportunities. This data-driven approach enables intelligent conversations, sharing of customer insights, identification of influencers within the customer organization, and leveraging partner networks for sales enablement and co-marketing initiatives. By incorporating partnership data into strategic decision-making, companies can optimize resource allocation and customer acquisition costs.
The benefits and potential of nearbound in revenue strategy
Nearbound offers several benefits for companies considering investing in this strategy. It enables deeper account penetration, trust-building, and collaboration between partners. This can lead to more cost-effective and efficient customer acquisition. Additionally, nearbound emphasizes customer retention and expansion by leveraging partners to provide additional value and ensure customer success. The use of data-driven insights and technology enables organizations to identify ideal partnership opportunities, co-market effectively, and unlock new revenue streams. Nearbound aligns with the evolving customer buying journey and the increasing importance of ecosystem partnerships in driving business growth.