CNLP 263 | Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can't Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints

Podcast discusses leadership, change and personal growth. Horst Schulze shares insights on coaching a team without top wages, understanding customer expectations and addressing complaints. Importance of excellence, purpose, and employee feedback is highlighted. Also covers impact of customer trust, loyalty, and creating a positive work environment.