CNLP 263 | Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can't Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints
The Carey Nieuwhof Leadership Podcast
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Importance of Employee Feedback
They discuss the significance of employee feedback and the ways in which it can improve the overall process, sharing examples of employees who have worked their way up. They highlight their scientific surveys and commitment to responding and implementing changes quickly. They emphasize the importance of giving reasons and explanations for decisions made.
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