The Carey Nieuwhof Leadership Podcast cover image

CNLP 263 | Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can't Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints

The Carey Nieuwhof Leadership Podcast

00:00

Addressing Customer Complaints and Taking Ownership

This chapter discusses the importance of addressing customer complaints and taking ownership of them, with examples from Coca-Cola's advertising strategy and a personal experience at a hotel.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
 Get the app