CNLP 263 | Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can't Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints
The Carey Nieuwhof Leadership Podcast
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Volunteer Training and Exceeding Customer Expectations
Discusses the significance of volunteer training in various areas and introduces Horst Schultze, co-founder of the Ritz Carlton Hotel Group, who shares insights on understanding customer expectations.
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