CNLP 263 | Horst Schulze with Lessons From the Ritz-Carlton on Coaching the Best From a Team When You Can't Pay Top Wages, What Guests Really Want, How to Satisfy a Customer and What To Do With Customer Complaints
The Carey Nieuwhof Leadership Podcast
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The Impact of Customer Trust and Loyalty
This chapter discusses the importance of customer trust and loyalty in the hotel industry. It emphasizes the role of trust in building customer loyalty and the benefits it brings to the business. Additionally, it mentions the impact of employee turnover rates and the importance of creating a positive work environment.
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