The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 777: The Rise of Vertical SaaS: Achieving 110% NRR from SMBs with Mangomint's CEO
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Nov 27, 2024 
Daniel Lang, CEO of Mangomint, dives into the burgeoning world of vertical SaaS, specifically tailored for salons and spas. He discusses how embedded financial services are reshaping customer expectations and driving growth in niche markets. The conversation includes overcoming onboarding challenges for SMBs, the critical role of automation and AI, and strategies for retention. Lang also shares insights into Mangomint's journey toward achieving impressive NRR while navigating labor shortages and ensuring exceptional customer experiences.
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Evolving Salon Software
- Modern salon software is evolving beyond basic calendar features.
- Embedded financial services and digital communication are key changes.
Effective Integration
- Don't just integrate additional services; improve workflows significantly.
- New features must be an order of magnitude better to justify switching.
Effortless Payments
- Deeply embed and white-label payment processing for a seamless experience.
- Address compliance, risk, underwriting, and fraud at scale.