Daniel Lang

Daniel Lang, CEO of Mangomint, dives into the burgeoning world of vertical SaaS, specifically tailored for salons and spas. He discusses how embedded financial services are reshaping customer expectations and driving growth in niche markets. The conversation includes overcoming onboarding challenges for SMBs, the critical role of automation and AI, and strategies for retention. Lang also shares insights into Mangomint's journey toward achieving impressive NRR while navigating labor shortages and ensuring exceptional customer experiences.

Daniel Lang, CEO and co-founder of Mangomint, discusses the challenges and nuances of bringing AI to Main Street businesses. He critiques the hype surrounding AI, asserting that real implementation focuses on outcomes, not just trendy labels. Lang explains the importance of systems of record and communication layers for SMBs and shares insights on automating processes in the beauty industry. He also emphasizes trust and product quality as keys to customer loyalty, all while advocating for clear, realistic growth claims around AI technologies.