The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 777: The Rise of Vertical SaaS: Achieving 110% NRR from SMBs with Mangomint's CEO

The Official SaaStr Podcast: SaaS | Founders | Investors

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Navigating Customer Onboarding Challenges

This chapter explores the difficulties of onboarding customers from platforms like MindBody, particularly for small and medium-sized businesses. It highlights the complexities of transitioning semi-structured data and the crucial role of a dedicated post-sales team. Additionally, the discussion addresses the importance of customer retention strategies, effective pricing, and product diversification to foster long-term engagement and satisfaction.

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