196 (Sell) How to Roll with ANY Objection in a Cold Call (Sara Plowman, Pareto)
Feb 20, 2024
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Sara Plowman, a cold calling expert from Pareto, shares tactics on handling objections in cold calls. Tips include using prospect priorities for meetings, timing dials for success, and ending pitches with open-ended questions. She discusses the importance of active listening, tailoring closes to prospect needs, and structuring productive call blocks. Strategies for maintaining confidence, selling to power, and handling objections are also covered in this engaging episode.
Utilize prospect's problem as reason for meeting and close on cold call.
Increase connect rate by calling early morning and evening for hard-to-reach prospects.
Deep dives
Effective Cold Call Openers
One of the main takeaways from the podcast is the importance of using effective cold call openers. Sarah Plowman, a senior business development manager, suggests using cheeky openers like 'What did I catch you in the middle of?' to grab the prospect's attention and engage them in conversation. She emphasizes the need to be genuine and build rapport with prospects, showcasing the importance of human connection in sales.
Avoiding Closed-Ended Questions
Another key point discussed in the episode is the importance of avoiding closed-ended questions during cold calls. Plowman explains that closed-ended questions, such as 'Are you guys hiring?' often lead to dead-end responses. Instead, she recommends asking open-ended questions that encourage prospects to share their goals and priorities, allowing for a more fruitful and engaging conversation.
Easing Objections with Simple Questions
The podcast episode highlights the significance of handling objections and gaining more information through simple questions. Plowman suggests using the question 'What do you mean?' to clarify any technical or complex terms that prospects might use. This open-ended question not only helps salespeople better understand the prospect's needs but also allows them to gather valuable information that can be used throughout the cold call.
Closing Techniques and Setting Meetings
The episode also delves into effective closing techniques during cold calls. Plowman advises quickly going for the close after pitching the value of the product or service. She recommends asking open-ended questions tailored to the prospect's goals and preferences to secure a meeting. Additionally, she highlights the importance of maintaining a positive mindset and staying persistent, even when faced with objections or rejection.
Use “That’s exactly why I called.” When your prospect shares a problem or a priority that they have, make that your reason for booking a meeting and go right in for the close on the cold call.
Call nine before nine, and five after five. Those early morning and evening dials can be some of the best ways to increase your connect rate with hard-to-reach prospects.
After your opener, go through the parts of your pitch, but end with an open-ended question.
You can either go into “That’s why we should meet” if they give you those three priorities or roll with the objection - “Let me tell you how we work alongside and supplement a recruiter.”